![]() ![]() ![]() On the Device Health screen look at your Signal Strength (under the Network section).Tap on the Ring device you would like to test.Tap on the three lines on the top left of the screen.Check your Wifi Signal Strength in the Ring App Signal strength is just as important as speed when it comes to transmitting a video image from your Ring device to your Ring App. If your internet speeds are good, you may still have an issue with the strength of the signal between your router and the Ring device. Poor Connection between your Router and your Ring Device Are you getting a strong signal? If not, you may need to change or reconnect your wifi network. If you can't connect to Live View or view a video, check your wifi connection in your mobile settings. Poor Connection between your Mobile Device and Wifi A poor connection between your Ring device and your router.A poor connection between your mobile device and the internet.The most common causes of not being able to do a Live View or see a recorded video are: Move Your Router out of a Closet or From Behind CouchĬommon Causes of Video Not Connecting to Your Ring Device If you are seeing pink videos from your security camera, you can try rebooting from the Ring app. You might see a message that says Activating Device, but the camera eventually times out. As a result, your Ring App is unable to show you a Live View or display a video recording from your Ring camera(s). If you're having trouble seeing a Live View, or a recorded video, that means there's a problem in the data transfer between your Ring device and the Ring App. ![]()
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